Shipping & Returns

Orders are usually processed within 24–48 hours after payment is received.

Once your order ships, you will receive tracking information by email.

Shipping times depend on your location, carrier availability, customs, weather, holidays, and other factors outside our control.

Delivery estimates shown at checkout are estimates only and are not guaranteed unless specifically stated.

Today’s PawLight offer includes free shipping where available.

If shipping charges apply to your location, they will be shown at checkout before you complete your order.

Customers are responsible for entering the correct shipping address at checkout.

If a package is delayed, lost, or returned because of an incorrect or incomplete address, the customer may be responsible for reshipping costs.

PawLight comes with a 30-day money-back guarantee.

Use PawLight consistently as part of your pet’s routine. If it is not right for you, contact support within 30 days of delivery to request a return.

Returned products may need to be unused or gently used, in original packaging, and returned within the stated return window.

We reserve the right to refuse returns that do not meet our return policy requirements.

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method. Original shipping costs may not be refundable unless required by law or clearly stated in our policy.

If your PawLight arrives damaged or defective, contact support as soon as possible with your order number and photos of the issue.

We will review the case and help with a replacement, return, or refund where appropriate.

To request a return, contact us with your order number and reason for return.

Email: info@pawlight.com

Please do not send items back without contacting support first.