Privacy Policy

Pawlight Therapy (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

This policy applies to customers in the United States and Canada.

We may collect the following categories of personal information:

a. Information You Provide

• Name
• Email address
• Billing and shipping address
• Phone number
• Account login credentials
• Payment information processed via third-party providers

b. Automatically Collected Information

• IP address
• Browser type and device information
• Pages visited and usage data
• Cookies and tracking technologies

c. Pet-Related Information, if provided

• Pet name, breed, age, or health-related notes voluntarily submitted

We use your information to:

• Process and fulfill orders
• Provide customer support
• Manage your account
• Send transactional communications, including order confirmations and updates
• Send marketing emails with your consent, where required
• Improve our website and products
• Detect and prevent fraud or misuse

We do not store full payment details. Payments are securely processed through third-party providers such as Shopify, Stripe, and PayPal, which handle your data in accordance with their own privacy policies.

We may share your information with:

a. Service Providers

• Payment processors
• Shipping carriers
• Email marketing platforms
• Website hosting providers

b. Legal Requirements

We may disclose information if required to comply with laws or regulations, respond to legal requests, protect our rights, or prevent fraud.

c. Business Transfers

In the event of a merger, sale, or acquisition, your information may be transferred as part of that transaction.

We use cookies and similar technologies to:

• Improve user experience
• Analyze website traffic
• Personalize content and ads

You can control cookies through your browser settings. Some features may not function properly without them.

If you opt in, we may send promotional emails.

You can unsubscribe at any time by clicking the “unsubscribe” link in emails or contacting us directly.

We comply with the CAN-SPAM Act in the United States and CASL in Canada.

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and tax obligations
• Resolve disputes and enforce agreements

United States, State-Specific Rights

Depending on your state, such as California, you may have the right to:

• Access personal data we hold about you
• Request deletion of your data
• Opt out of certain data uses

Canada, PIPEDA

You have the right to:

• Access your personal information
• Request corrections
• Withdraw consent, subject to legal limitations

To exercise your rights, contact us at the email below.

We implement reasonable technical and organizational safeguards to protect your information.

However, no system is 100% secure, and we cannot guarantee absolute security.

Your information may be stored or processed in the United States or other jurisdictions.

By using our services, you consent to such transfers, which may be subject to different data protection laws than your home country.

Our services are not directed to individuals under the age of 13 in the United States or the age of majority in their jurisdiction.

We do not knowingly collect personal information from children.

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

We may update this Privacy Policy at any time.

Changes will be posted with an updated “Effective Date.” Continued use of our services indicates acceptance.

Pawlight Therapy
Email: info@pawlighttherapy.com